Web app, website or mobile app?
A website mainly presents information. A web application is software people log into to get work done: they create records, follow workflows and see data that belongs to them. A mobile app suits people who use the product on the move, every day, or need phone features such as notifications and the camera.
Many products need more than one. A common setup is a web dashboard for staff and administrators with a mobile app for customers or field teams, both using the same API and database.