Custom, off-the-shelf or low-code?
Custom software is not always the right answer, and it is worth being honest about that before anyone writes a quote.
| Off-the-shelf tool | Low-code platform | Custom software | |
|---|---|---|---|
| Fits your process | If your process is standard | Partly, within the platform's limits | Built around it |
| Ongoing cost | Per-user subscription | Platform subscription | Hosting and maintenance |
| Who owns it | The vendor | Mostly the platform | You, including the code |
| Best when | A tool already does the job | Simple internal apps | The process is how you compete, or no tool fits |