The operational problem most brokers have
A typical brokerage runs onboarding in one tool, KYC documents in a shared drive, payments in another system, partner commissions in spreadsheets and client data in the trading platform. Each piece works, but nothing ties a client's journey together, so answering a simple question like why a withdrawal is delayed means checking four places.
That fragmentation also makes compliance harder to evidence. When an auditor asks who approved a client, who changed a limit or who released a payment, the answer should come from one system with a trail, not from email threads.