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Launch3 min read

Why apps get rejected by the App Store and Google Play, and how to avoid it

By Published

Short answerMost rejections come from a short list: the app crashes or has placeholder content, the reviewer cannot log in because no demo account was provided, the app does too little to justify being an app, privacy details or the privacy policy are missing or wrong, and apps with sign-up do not let users delete their account. Each can be checked before submission.

Approval is the store's decision

Apple and Google review every app against their own published rules, and they decide. No developer can promise approval, and anyone who does is promising something they do not control. What a developer can do is prepare the app so that it meets the rules on the first submission, and fix and resubmit quickly if a reviewer asks for changes.

Rejections are normal and usually specific. The reviewer cites a guideline, explains what they saw, and the fix is often small.

The common reasons, and the fix for each

ReasonWhat the reviewer seesFix before submitting
Crashes and bugsThe app crashes or a button does nothingTest on real devices, on the oldest supported OS version too
Placeholder contentLorem ipsum, test data, empty screensShip with real text and sample data
No way to log inA login screen and no credentialsProvide a working demo account in the review notes
Too little functionalityA website wrapped in an app, or one screenMake sure the app does something useful on its own
Privacy detailsData use that does not match the privacy labelsFill in Apple's App Privacy and Google's Data safety answers accurately
No account deletionUsers can sign up but not delete their accountAdd account deletion inside the app
Payment rulesDigital content sold outside in-app purchase on iOSUse in-app purchase for digital goods; physical goods and services can use a card gateway

Apple-specific points

Apple's App Review Guidelines are public and worth skimming. A few sections cause most first-time rejections: app completeness (crashes, broken links, missing demo accounts), minimum functionality (apps that are only a website or a brochure), and privacy, which includes linking a privacy policy and letting users delete an account they created in the app.

If the app offers sign-in with a third-party service such as Google, Apple also asks for an equivalent login option that limits data collection. Sign in with Apple meets that requirement.

Google Play-specific points

Google Play asks every app to complete a Data safety form describing what data it collects and shares, and to target a recent Android version. New personal developer accounts also have to run a closed test with at least 12 testers for at least 14 days before they can publish to production, so plan that time into your launch date. Organisation accounts are not subject to that testing requirement.

Google's reviews are often faster than Apple's, but policy problems can still lead to rejection or removal later, so the Data safety answers should be accurate, not optimistic.

A pre-submission checklist

  • Tested on real Android and iOS devices, including an older phone.
  • No placeholder text, test images or debug screens.
  • A demo account with sample data, written in the review notes.
  • A privacy policy page online and linked in both store listings.
  • Privacy labels and Data safety answers that match what the app actually does.
  • Account deletion available inside the app if users can sign up.
  • Screenshots and descriptions that show the real app, not a mockup.
  • Contact details for the reviewer, in case they have a question.

How I handle store submission

Store publishing is included in all my app packages. I prepare the builds, the store listings and the review notes, publish under your own developer accounts, and if Apple or Google rejects the app I fix the issue and resubmit at no extra cost until it is approved. I cannot promise approval, because that is their decision, but I can make sure the app is ready for it.

Questions

How long does App Store review take?
Apple's review is usually quick, often a day or two, but it varies. Google Play varies too. For new personal Google Play accounts, plan for the 14-day closed test before production too.
Can a developer guarantee App Store approval?
No. Apple and Google make the decision. A developer can prepare the app to meet the rules and fix and resubmit if it is rejected.

Sources

Platform rules and fees in this article were checked against these official pages on 6 November 2026. They change, so confirm before you rely on them.

Sannan Malik is a software architect and product builder with 8+ years in software, CEO of Alpha Notic FZC and a Certified Scrum Product Owner. He builds mobile apps and business software for companies in the UAE, UK and US.

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